Okay, maybe you’ve checked the support articles and tried to work the problem yourself but have been unable to resolve it. In response, the app displays relevant articles that might help you troubleshoot the problem on your own ( Figure B). As one example, maybe your iPad keeps restarting unexpectedly. In the Support field, type the keyword or term to describe your product or issue. The general articles are helpful, but let’s say you want information on a specific device or problem. These articles can instruct you on a variety of tasks, such as how to back up a Mac, how to use Face ID, how to use Siri Shortcuts, and how to use Do Not Disturb While Driving ( Figure A). The first screen is the Discover screen, which points you to general articles on using different Apple products. Open and sign into the app with your Apple account. SEE: Apple iOS 12: An insider’s guide (free PDF) (TechRepublic) How to use the Apple Support appĭownload and install the Apple Support app from the App Store onto your iPhone or iPad. Through this app, you can find troubleshooting and informational articles on Apple products, chat or speak with an Apple support representative, and schedule an appointment with a nearby Apple Store or other certified repair shops. Instead of struggling to try to fix the problem on your own, you may want to enlist Apple’s aid–and for that, you can turn to a handy app called Apple Support. If you use an iPhone, iPad, Mac, Apple Watch, or other Apple product, you’ll likely at some point run up against a challenging technical issue or glitch with your device. If there's a tech issue or glitch with your Apple product, you can use the Apple Support app to find troubleshooting tips and chat with a representative. How to use the Apple Support app to resolve technical problems
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